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The terms below apply to all Hello Fit gym memberships and passes. They are in addition to the website terms at the bottom.
Last Modified: July 2026
Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.
1.1 These terms apply to every membership and pass at Hello Fit, Unit 1 and 2 Old Mill, Boundary Road, Lytham St Annes, FY8 5LT ("Hello Fit", "we", "us").
1.2 By joining, you ("the member") agree to these terms and the Gym Rules in section 7. Please read them before you sign up.
1.3 Your membership is personal to you. It cannot be shared, lent or transferred to anyone else.
1.4 Age. Members must be 12 or over. Members aged 12 to 15 must be signed up by a parent or guardian, who agrees to these terms on their behalf.
Under-12s cannot use the gym. Please contact us to discuss other options.
2.1 Membership types. Current prices are shown below and on our Memberships page. The price and minimum term you signed up to are confirmed when you join.
Passes are non-refundable once bought, except under section 3.
2.2 Joining fee and key fob. We may charge a joining fee; it is currently £0. A one-off £5 charge applies for your key fob, which is needed for gym access and is collected on your first visit.
2.3 Payments. Your first payment is taken when you join. Monthly payments are then taken on the 1st of each month. To move you onto the 1st, we may adjust your second payment up or down pro rata for the days between your joining date and the 1st. We will tell you the amount before it is taken. You must keep a valid payment method in place.
2.4 Missed payments. If a payment fails, we will tell you and try again. If a payment is still unpaid after 3 failed attempts, a £5 admin fee is added to cover our costs. Access may be paused until your account is up to date.
2.5 Price changes. We may change membership prices. We will give you at least 30 days' written notice. If you do not accept the increase, you may cancel without penalty before it takes effect, even during a minimum term.
2.6 End of a contract. When a 6-month contract ends, your membership continues on a rolling monthly basis unless you cancel. We will remind you at least 14 days before, with the price you will pay.
3.1 You can cancel within 14 days of joining for any reason.
3.2 If you used the gym during those 14 days, we may keep a fair amount for the days you used it. Everything else is refunded within 14 days.
3.3 To cancel in the cooling-off period, email cancellations@hellofit.co.uk or tell reception.
4.1 Rolling monthly and kids memberships. You can cancel at any time by giving 30 days' written notice. Your final payment covers the notice period, and access continues until it ends. No penalty applies.
4.2 Contracted memberships. 6-month contracts must be completed in full, except as set out in 4.4. After the minimum term, 4.1 applies.
4.3 How to cancel. Email cancellations@hellofit.co.uk and we will send you a cancellation form. Your 30-day notice starts on the date we receive the completed form. We will confirm your cancellation and the date of your final payment in writing. Your membership stays active until the end of the notice period.
4.4 Early cancellation for a change in circumstances. You may end a contracted or annual membership early, on 30 days' notice and without penalty, if:
We will consider any other genuine change in circumstances fairly.
4.5 Refunds. Fees already paid for a period you have used are not refundable. Annual memberships are non-refundable after the cooling-off period, except where you cancel under 4.4, when we will refund the unused full months less the 30-day notice period.
5.1 To freeze or pause your membership, email info@hellofit.co.uk. We consider each request individually and will always try to accommodate your circumstances.
5.2 Freezes for medical reasons, supported by a doctor's note, will not be unreasonably refused.
5.3 A contracted membership is extended by the length of any freeze.
6.1 Immediate suspension or cancellation. We may suspend your access at once, and may then cancel your membership, if you:
6.2 After a warning. For less serious or repeated breaches of the Gym Rules, we will normally give you a verbal then written warning before suspending or cancelling.
6.3 Unpaid fees. If fees are unpaid for 2 months, we may cancel your membership and recover the money owed.
6.4 What happens next. We will tell you in writing why we have acted. You can ask us to review the decision within 14 days. If we cancel because of your conduct, no further payments are taken and no refund is due for the current period. Any sums you owe remain payable.
6.5 Our own reasons. We may end memberships if we close or sell the gym or can no longer provide the service. We will give at least 30 days' notice where we can and refund any fees paid for the period after closure.
6.6 Conduct not in keeping with our community standards. If we reasonably believe a member's behaviour is not in keeping with our community standards (section 7), we may end their membership even where it does not fall under 6.1. We will explain our reasons in writing, give 7 days' notice, and refund any fees paid for the period after the membership ends. No minimum-term or cancellation charges will apply.
Our community standards. Hello Fit is a safe, welcoming space for everyone, whatever their sex, gender, age, race, religion, sexuality, disability, size or fitness level. Every member shares responsibility for keeping it that way. Breaking these standards can lead to your membership being suspended or cancelled (section 6).
7.1 Access. Use your own key fob every time. Never hold the door for, or let in, anyone who has not scanned in.
7.2 Induction. Complete an induction, or confirm you are experienced, before using the gym. Ask staff if you are unsure how to use any equipment.
7.3 Clothing. Wear suitable gym clothing and clean, enclosed trainers. No bare feet, sandals or work boots on the gym floor.
7.4 Hygiene. Bring a towel, wipe down equipment after use, and use the sprays and paper provided.
7.5 Equipment. Re-rack weights and return equipment after use. Do not drop or throw weights except on the lifting platform. Share equipment at busy times and avoid resting on machines.
7.6 Respect and language. Treat staff and members with respect at all times. We do not accept:
This applies on the premises, in classes, at Hello Fit events and in Hello Fit group chats and social media. If you experience or overhear behaviour like this, please tell a member of staff. Reports are treated in confidence.
7.7 Phones and filming. Filming your own training is fine, but no other member may appear without their consent. No filming in changing rooms or toilets.
7.8 Music. Use headphones. Do not play music through speakers.
7.9 Drinks. Drinks in sealed bottles only on the gym floor.
7.10 Personal trainers. Only Hello Fit-approved trainers may coach clients on the premises. Members may train friends informally but may not charge for it.
7.11 Junior members. Members aged 12–13 must be accompanied by their parent or guardian at all times. Members aged 14–15 may train only during the set junior hours. Under-12s are not allowed in the gym.
7.12 Lockers and belongings. Lockers are for use during your visit only. Items left overnight may be removed. We are not responsible for lost or stolen items unless caused by our negligence.
7.13 Classes. Classes are limited in size, so book in advance through the Hello Fit app. If you can't attend, cancel your booking as early as possible so someone else can take the place. Repeated no-shows may lead to a temporary booking restriction.
8.1 You must complete our health questionnaire (PAR-Q) when joining. Tell us, and check with your GP before training, if you have a medical condition, injury or are pregnant.
8.2 Stop exercising and tell a member of staff if you feel unwell, dizzy or in pain.
8.3 Report any faulty equipment, injury or accident to staff straight away.
8.4 We are responsible for death or personal injury caused by our negligence, and nothing in these terms limits that. We are not responsible for injury caused by your failure to follow these rules, staff instructions or safe exercise practice.
8.5 We will provide our services with reasonable care and skill. Equipment or areas may occasionally be closed for repairs or maintenance.
9.1 Changes to opening hours and services. We may change opening hours, classes and equipment. We will give reasonable notice of any significant change. If a change seriously reduces what you signed up for, you may cancel without penalty.
9.2 Changes to these terms. We may update these terms for good reason, such as a change in law. We will give at least 30 days' notice of any change that affects you. If it disadvantages you significantly, you may cancel without penalty.
9.3 Your data and CCTV. We use your personal data only to run your membership and in line with data protection law. CCTV operates on the premises for safety and security.
9.4 Complaints. Please raise any concern with a member of staff, or email info@hellofit.co.uk. We aim to respond within 5 working days.
9.5 Your legal rights. Nothing in these terms affects your statutory rights as a consumer. These terms are governed by the law of England and Wales.
Contact: Hello Fit, Unit 1 and 2 Old Mill, Boundary Road, Lytham St Annes, FY8 5LT · 01253 283850 · info@hellofit.co.uk · Cancellations: cancellations@hellofit.co.uk
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We use information held about you in the following ways:
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